Leaders in Loyalty

We know how to engage and motivate your customers

We're deeply passionate about achieving results from compelling loyalty propositions and customer relationship strategies. We can help you understand your customers intimately and deliver your brand promise at the right times, in the right ways.

ICLP understand that loyalty is about providing customers with compelling reasons to choose and stay with your brand. Whatever your ambition,our expertise and passion will guarantee a customer strategy that creates truly inspiring loyalty for your brand, anywhere in the world.

ICLP news

Airport Turning Passengers Into Customers ICLP

Airports are failing to turn passengers into customers

New research from ICLP shows that despite the huge commercial opportunity for airports to influence passenger spend, many airports are still letting a large number of passengers pass through without gaining any insight or understanding around the potential customer.

Our services

Full service capability

Learn how our services can help you inspire, create and manage more loyal and profitable relationships.

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Insights and reports

Loyalty in the retail sector

Discover the opportunities in retail to drive customer experience, loyalty and maximise commercial returns.

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Brazil's Customer Festival 

ICLP are exhibiting at this year's event, 20-21 October, in Sao Paulo.

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Industry sectors

Proven multi-sector expertise

Discover how we develop and manage customer relationships across sectors, both locally and globally.

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Latest tweets


'Airports failing to turn passengers into customers' - read our new research bit.ly/1uJy15M


Join ICLP's session '5 Key Measures for understanding the Business Impact of your FFP' today 2:30pm at #MegaEventAsia bit.ly/1pAcqJS

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